Presentation Preview for #WCFay

I will be doing a presentation titled ‘Making WordPress Profitable for Agencies / Design Firms‘ during Wordcamp Fayetteville this year, which is taking place on July 30, 2011 in Fayetteville, at the Donald W. Reynolds Center for Enterprise Development. If you haven’t registered already, there is still time, the price for general admission is $35 and you can click here to register online.

The people in charge at #WCFay asked me to do a short blog post or teaser so that those attending the conference will have a heads up as to what my talk will be about. In short, it’s all about making money. I could just leave it at that and feel pretty confident that I have proposed a topic that will be of interest to everyone there, but I will take it a step further. This discussion is going to more or less look at our industry from a business owners perspective and why I feel like WordPress is the most powerful tool we have in our arsenal today. I will also share some tips that can help your agency or firm become more profitable during a down economy…

I am looking forward to this discussion. Here’s a few teaser slides from my presentation…

This should be a fun presentation, hope to see you there!!

The GeoSocial Shakedown

image_thumb I have been in the process of revamping my presentation from Barcamp Conway on The GeoSocial Shakedown for Barcamp Jonesboro this upcoming weekend and I figured I would do an accompanying blog post to go along w/ the presentation. Please keep in mind that this technology is still in it’s very infancy so a lot of these notes may become outdated rather quickly.  Since I am revamping my initial presentation I will likely post a link to my updated slide share once I am finished editing it.

The purpose for this presentation is to explain GeoSocial Networking and highlight two of the most popular location based applications on the market today; Gowalla and Foursquare, and show how they are being used by many of today’s leading consumer brands as an integral part of their interactive marketing campaigns.

Presentation geosocial-shakedown-2
View more presentations from Pleth, LLC.

 

What is GeoSocial Networking?

GeoSocial Networking allows users to interact, relative to their location, using wireless devices such as smart phones, with their established network of friends. ex. Facebook, Twitter, Gowalla, Foursquare, etc.  GeoSocial uses established or crowdsourced coordinates for events, locations, buildings, and landmarks as check in locations. Some GeoSocial applications that support crowd sourcing may allow it’s members to create locations on the go.

In some networks, users can also share location specific reviews and tips for future visitors to a venue or location that they feel to be relevant. This primarily exists on Foursquare at the moment but there is evidence that other networks are beginning to see the value for these location based notations and may soon incorporate this functionality into future releases.image

GeoSocial Networks like Gowalla & Foursquare have social networks within themselves but also interact very well with external networks like Twitter & Facebook. Several GeoSocial Networks like Gowalla and Foursquare already have a built in gaming aspect to keep their applications fun and appealing to their user base.  For instance, Gowalla has virtual swag, trip pins, and Foursquare has mayorship competitions for users that like to oust their friends at a particular venue.

Many brands have also started to work with these Geosocial Networks to offer up tangible prizes for users based on varying levels of involvement. Some recent examples include Tom’s Shoes, Eyefi, and Levi’s which require very little effort…

Some Popular GeoSocial Networking Applications…

New GeoSocial Applications are being launched quite frequently but some of the pioneers in the industry include: Brightkite, Fire Eagle, Gbanga, Google Latitude, Loopt, MyTown, Hotlist, Scvngr, Socialight, Waze, and Yelp. The two leading applications today are Foursquare & Gowalla.  Facebook also has to be considered a leader as well in this niche but since their network is so broad already and most users don’t understand Places yet I don’t consider it a player yet.  Let’s take a closer look at the leaders and examine their market shares…

Foursquare: is the most widely used GeoSocial Application at this time, but my prediction is that Gowalla will one day close in on them.  Foursquare is located in New York and was founded by: Dennis Crowley and Naveen Selvadurai. Foursquare allows users to connect with friends and check in at locations.  Foursquare users are awarded points and badges.  Loyal visitors to an establishment might be crowned as mayor. Users can also create private to-do lists for a venue for themselves or they can create a public tip that is shared with everyone who checks in at that venue.  Foursquare presently have over 500k users as of March 2010 and has apps for iPhone, Android, webOS, Windows Phone 7 and BlackBerry.  Foursquare recently partnered with Zagat, New York Times, and Conde Nast to offer various promotions.  Fourquare currently has three levels of superuser status, each with varying levels of control to edit locations.

Gowalla is located in Austin, Texas and was founded by: Josh Williams.  Users connect with friends and check in at locations. As a reward users will sometimes receive items for checking in.  Inside the Gowalla network, featured spots have custom icons or stamps that are highly collected by avid Gowalla users. Users can drop items at a location and become a founder of that location. Trips can be added by users by grouping locations together, users who complete these trips are awarded pins. Gowalla presently has over 150k users as of March 2010 and they have apps for iPhone, Android, webOS, Windows Phone 7 and BlackBerry.   Gowalla recently partnered with CNN, National Geographic, Tom’s Shoes, and Eye-fi to produce various promotions to their users. Gowalla has an elevated user level called Street Team Elite that can modify location data and add additional content about a venue. In December 2009, Gowalla had raised $8.4m in venture capital…

Market Share (Gowalla –vs- Foursquare)

image Presently Foursquare has an impressive lead over Gowalla in terms of their user base and the number of checkins each network sees but Gowalla’s userbase seems to be more passionate and dedicated.  While Foursquare may appeal to the masses right now it’s appeal to the hardcore geosocial user might not be as favorable due to it’s overall flakiness.

I like to tell people that they should look at Foursquare as the Myspace of GeoSocial and look at Gowalla as the Facebook.  One day Foursquare will realize that Gowalla’s steady plotting and careful development and planning for their product might have been a slower approach but it will pay dividends by the time Geosocial hits the mainstream.

Early on in the GeoSocial Wars Foursquare was able to pick up a lot of it’s userbase because of their avialability on multiple platforms (Android, Blackberry, etc.), once Gowalla released their application on these platforms the gap started to narrow.

I anticipate another way that Gowalla can close the gap on Foursquare would be for them to increase the visbility of their business components and tools.  The more brand involvement they can get, the more users they will attract once the word gets out.

Business Implications / Applications for GeoSocial

Geosocial adoption by Businesses and Brands has been slow initially but as the industry continues to evolve, this should all change.  Currently on the Gowalla network established businesses or locations can track visitors pretty easily.  An example can be found below for a coffee shop that has seen 92 users check in over 224 Times.  If you look closely at the graphic below, you will also notice that this business provides a 10% off promotion in tandem.
image

For the owner of this business, it’s fairly easy to figure out who his customers are using this service.  They also have access to how many visits a user has made to a particular location, this helps to pinpoint who your frequent fliers or best customers are.

Promotional Opportunities & Contests for Businesses & Brands w/ Geosocial…

Users can participate almost effortlessly in various promotions and contests via GeoSocial.  Some recent examples include Tom’s Shoes, where users could win 1 of 1000 pairs of Tom’s shoes, an AT&T smartphone or notebook, or a trip to Argentina.  All users had to do to participate was to check in at electronic and clothing stores for a chance to be entered.

Some other practical applications for geosocial include discounts for mayors or users with multiple checkins, custom icons for branding are also available inside the Gowalla network. Brands can also increase awareness of their products by utilizing giveaways to users.

Starbucks Loyalty Rewards with Foursquare offers mayors a $1 discount on a Frappucino. The special greets users with this message: “As mayor of this store, enjoy $1 off a NEW however-you-want-it Frappuccino blended beverage. Any size, any flavor. Offer valid until 6/28.”

The opportunities for businesses and brands to leverage Geosocial are limitless, I have just shared a few that I know to have been successful campaigns.  For most small business owners with limited advertising capital, the need to think out of the box is critical to maximizing your efforts and getting the most bang for your buck.  Geosocial, in tandem with a social network campaign might provide the most bang for your marketing dollar.

 

Event Promotion w/ Geosocial – Toadsuck Daze

image This past year we worked with Gowalla to establish a custom event stamp for the 2010 Toad Suck Daze festival. Festival goers on the Gowalla social network had the opportunity to check in at the live event, which was a 12hr span of time, to receive a limited edition custom event stamp for the festival.

We scheduled a tweetup in the square that morning for everyone to check in and get their stamp.  We had users drive from as far as Little Rock and Hot Springs just to get their event stamp.  The rest of the festivals festivities were secondary to them.

For coordinators of larger events, conferences, and meetings, exposure on these geosocial networks might be an effective way to increase visibility for your event as well as boosting attendance.

 

What’s Fueling the GeoSocial Craze?

Several factors are fueling the Geosocial craze right now. The top factor would have to be the incrase of smartphone usage today.  Blackberry, Palm, Android, and the Iphone are only continuing to surpass analysts predictions and will soon dominate how content is delivered.  Emerging device markets such as the pad, or tablet, are also fueling user base growth in the geosocial realm. The iPad already has beautiful apps specifically designed for it by Foursquare & Gowalla.

The gaming aspect of some networks is also attracting users in search of swag, tangible prizes, discounts, product or venue reviews, and mayorships. There are also several functional geosocial applications like Waze that in addition to network also provide turn by turn directions much like a Garmin or tom-tom unit.

 

The Facebook Factor…

Facebook recently unveiled Facebook Places to it’s user base, the worlds largest social network.  Facebook’s motivation for getting into Geosocial has very little to do with going after Foursquare or Gowalla and more to do with the fact they see a huge revenue potential from business advertising.  Initially, it appears that the Facebook business model for places resembles that of Yelp more than anything else. image

In a message to businesses, Facebook recently spinned places this way:

Places creates a presence for your business’s physical store locations- encouraging your customers to share that they’ve visited your business by “checking in” to your Place. When your customer checks into your Place, these check-in stories can generate powerful, organic impressions in friends’ News Feeds, extending your brand’s reach to new customers.

If Facebook’s sole motivation is to monetize the map, like we all suspect, then that might lend some credibility to their initial statements that they were going to be working closely with existing Geosocial networks to incorporate them into Places as well.  In fact, Facebook went as far as having representatives from Foursquare, Loopt, Gowalla, and several others on stage with them during the Places launch.

What becomes of Facebook’s Geosocial Presence remains to be seen but with the worlds largest social network, they could easily become a major player overnight.

 

Questions / Comments:

Once finished w/ the presentation I always open the floor up to questions, if you have any questions or would like to add something  I might have overlooked, simply leave a comment below…

Presentation: GeoSocial Shakedown

Wow, we had an awesome time at Barcamp Conway! Arlton Lowry did an excellent job putting this conference together in such a short period of time and the University of Central Arkansas was an awesome venue!  The turnout was awesome, for my session on GeoSocial my wife counted 40 people, and I think there were over 60 people attending overall.  The networking was also off the charts, I met some great people!  As promised, here’s my slides from The GeoSocial Shakedown…

7 Minutes of Blogging Wisdom – #SoSocial

I was honored to be one of the presenters last night at the Inaugural Southern Socials Event #SoSocial in Little Rock.  The presentation format was pretty interesting, we used the Pecha-Kucha format where you basically present 20 slides x 20 seconds each.  So, each speaker gets roughly 7 minutes to do their presentation, then of course the Q&A segment.  While there was an awesome turnout for the event (we even had a group from Jonesboro drive over), the atmosphere was still very engaging and there was a lot of discussion within the group.

I opted to do my presentation on Blogging as opposed to Social Media because I couldn’t think of a Social Media related topic that hasn’t been covered several hundred times already by others.  In case you missed my presentation, here are the slides:  (warning: one of these racier slides had a few people spewing their drinks through their noses!) 

 

Here are a few tweets in relation to the presentation:

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About the Southern Socials:

n101346664393_3797Realizing the need for such a group in our area, Bryan Jones from CJRW took the lead and organized the group.  Here’s a description of the Southern Socials taken from it’s Facebook Group Page:

Description: (Aspiring to be) A community of southern social media leaders. I’ve launched this group because, in the new world of the Social Web, authenticity and integrity can quickly be traded in for a paid blog post, or a false product/service review. The need exists for a group of professionals to face the ethical challenges together, and discuss standards and proper use of Social Media for PR & Marketing. Cheers! -Bryan Jones

Currently the Southern Socials is a closed group, more or less invitation only.  The reasoning for this is to ensure that the foundation of the group consists only of people directly involved in strategic development or execution of Brand/Product/Service community management. 

Advantages to Outsourcing Business Class Email

This past weekend my business partners and I went away on our annual corporate retreat to discuss our existing business model and to evaluate each of our products and services.  We each agreed that our most popular solution is one that we don’t spend a lot of time promoting, our premium email solution. There are several advantages to businesses that chose to outsource their email to us, in this post I plan to cover a few of these bullet points.

I am also including a presentation that I put together regarding our solution, click on the play button below to start the presentation.  If you would like to learn more about business class email solutions, please feel free to drop me a note and I will be glad to schedule a time w/ you to discuss your needs in more detail

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These are just a few of the high points from my presentation:
  • You Get Our Team of Experts - When you turn to a hosted solution, it’s as though you suddenly have an entire staff of experts working for you—serving as an extension of your IT department and allowing your in-house team to focus on the other critical aspects of your infrastructure.
  • Our Cutting Edge Technology - Since hosted solutions, like ours, focus on their specific area of expertise, we can stay on top of the latest advances in their industry. We also have the resources to implement and maintain a variety of technologies.
  • Reliable Access - We guarantee 100% satisfaction. If you’re not satisfied, we’re not satisfied. This is why we won’t force you into long-term contracts. If we fail you, we’ll give you your money back and help you take your business elsewhere.
  • No Setup or Maintenance Concerns - When you turn to a hosted solution like ours, you immediately have a fully equipped, top-of-the-line system that will be continually updated and maintained. This saves you thousands of dollars in server hardware, software, upgrades, and the expertise to run it all.
  • Reduced Costs - You can take these system deployment and maintenance expenses out of the budget. You will always benefit from the latest in hardware and software technology, managed by experienced engineers, with no additional costs and no unexpected fees.
  • Scalability - When your company grows, your infrastructure must also grow even faster. Since hosting providers, like Pleth, have extensive hardware and software resources, we can scale smoothly and easily. Cloud hosting, in particular, is especially designed for scalability—since you use only the infrastructure resources you need.
  • Scalability: Cloud Computing Advantage - We’re always ready for your growth. Thanks to the elastic nature of cloud computing, we can automatically add hardware and adjust settings from the cloud so that you don’t miss a beat—and you only pay for what you need, and nothing you don’t.
  • Automatic Backups & Data Recovery – As Hosting Providers we know that you have entrusted us with your invaluable data—so we design their systems to protect that data. We have the resources to implement exhaustive backup and data recovery systems. We back up your data every night, in multiple geographic locations, in our top-tier data centers. And if a user accidentally deletes an email or email folder, you can restore it easily through our control panel at no cost—even up to 14 days after the data was deleted.
  • Storage & Transmission Security - Businesses can spend thousands of dollars to protect their data—or they can save thousands by turning to a hosted system like ours. We integrate extensive security measures to protect your data from physical threats—such as theft, overheating, power outages, and fire—as well as technical threats from hackers or prying eyes. Our data centers are designed to protect your data from all physical and technical threats. And to secure your data during its journey through cyberspace, our system uses DoD standards-based protocols, as well as extended SSL encryption, and we meet all PCI DSS data security requirements for information security.
  • Automatic Software Upgrades - When you choose hosted apps like ours, you don’t need to worry about downloading and installing software upgrades or security patches. Your system will always be up-to-date. We stay on top of upgrades and security patches around the clock, so you’ll always be using the latest versions of all system software. And we partner with leaders in the security industry, to give you the strongest level of protection available.
  • Data Access - With hosted apps like ours, you benefit from having a wide range of data access options. This flexibility helps your employees to be more productive, compared to employees who are limited to using only a specific computer or specific software. Location is no longer an issue. You can access and manage data from any Internet-connected computer or mobile device. And your data transmissions are secured, to avoid any possibility of data leakage.
  • Federal Regulations & Compliance – We stay on top of the regulations so you don’t have to. We provide the storage, compliance, and retrieval features needed for audits, legal requests, and other business needs. Our optional archiving service is designed to meet e-discovery, regulatory, and industry guidelines for data retention, and is ideal even for companies that need to adhere to the highest levels of compliance.

Brand Promotion & Reputation Management Presentation

I was recently asked to be part of a panel discussing social media to a group of business owners at a South Missouri Business Expo, but found out later that I had a scheduling conflict so I had to decline.  I was really looking forward to this engagement, as was my wife who says I never take her anywhere!  In addition to being a panelist for an open Q&A session, I was also asked to do a breakout session of my choosing regarding social media.

The topic of my breakout session was going to be Brand Promotion and Reputation Management using Social Media.  I figured for the sake of archiving my thoughts and providing my readers with some original content that I would share my thoughts and presentation here…  I realize that this presentation casts a pretty large, or broad net, but it was my intention to give more of an overview and drill down some key techniques for brand and reputation management as well as product promotion.  Here are the slides from the presentation:

Here is kind of an overview of my notes regarding the presentation:

Defining Social Media by Conversation Types

Given the fact that most business owners are not as familiar with social media as those of us inside the industry or that follow it closely, my first few minutes were going to be spent defining social media.  I broke this out into the following areas based on conversation types:

  • Long Conversation Networks (Facebook, MySpace)
  • Short Conversation Networks (Twitter)
  • Other Conversations & User Generated Content (Blogs, Message Boards, Website Reviews)

Making the Plunge into Social Media

This section of my presentation is dedicated to more or less coaching business owners to get involved, and what kind of presence they need to have.  I used a couple of corporate examples in my presentation as to how social media is being used.  Since I haven’t gotten permission from these corporations to include them in my presentation, I won’t mention them here.  I also go over, in very basic terms the types of social presence that I feel are necessities.

  • Facebook Presence (Long Conversations)
  • Twitter Presence (Short Conversations)
  • Google Eyes (Blogs, Message Boards, Website Reviews)

Twitter and Facebook Best Practices

Once I have covered the high points of creating a presence on both Facebook and Twitter I then go into the third portion of my presentation which deals specifically with the management of these tools.  I seperate Facebook and Twitter and cover the following areas…

  • Facebook: Promoting Your Brand, Products, etc.
  • Facebook: Establishing a Fan Base / Membership
  • Facebook: Communicating with, and Keeping Your Fan Base Interested
  • Facebook: Protecting Your Brand (Fast Service + Fast Resolutions = Happy People)
  • Twitter: Finding Followers
  • Twitter: Promoting Your Brand, Products, etc.
  • Twitter: Communicating w/ Your Followers. and keeping them interested…
  • Twitter: Protecting Your Brand (Fast Service + Fast Resolutions = Happy People)

Being Socially Proactive: Where to Look for Trouble…

In this section of my presentation I more or less define the customer experience and show how they can best locate negative customer experiences that might have already occurred.  I do a Twitter search for a couple of popular brands or products and point out a few negative experiences that should be addressed.

In this section I also demonstrate how to setup and manage a discussion forum inside Facebook, and emphasize how advantageous it is to manage a discussion inside of Facebook as opposed to the “open web” where there is little power to correct or remove negative comments.

I also demonstrate how a simple Google search can yield a lot of information about a brand or product and enlighten the group on how critical this mass compilation of user generated content on blogs, message boards, and review websites, can be when a person is looking to make a purchase.  I also cover how to best counter this information and leave a good impression of your product.

A New Level of Dedication Required…

In closing, I go over the differences between managing a website and managing a social presence.  I also make mention of the fact that several large corporations are hiring “social media specialists” in addition to their in-house IT people who manage websites.  I stress the differences between the two web presences and emphasize the importance of being punctual in returning dialogue with potential customers as well as providing support to your existing client base.

I also emphasize the fact that content has an extremely long lifetime and that brand management is a lifelong process that requires a lot of dedication and skill.  At this point of the presentation I was going to open up for questions that the group might have…

Do You Need a Speaker?

Since I am not a full-time speaker and actually do this sort of thing for a living on a daily basis for my clients at Pleth, I feel that I can provide a lot of “real world information” to your panel discussions.  If you are interested in having me as a speaker, or part of your panel, please feel free to contact me by email: cotton.rohrscheib@pleth.com or by telephone: 501-206-1664.

Powersite Ministry Solutions Overview Presentation

A while back I posted a note regarding the recent launch of our Powersite ministry solutions product.  This website package is geared toward churches, missionaries, evangelists, and non-profit organizations that have a need for specialized functionality.  Some examples of the functionality provided with our Powersite Ministry Solutions include; content management, podcasting, video (streaming & embeded), mapping, forms, online giving / e-commerce, and blogging.  For more information about our ministry solutions, please visit: http://powersitedesign.com.

This is an overview presentation that I prepared a while back to give perspective clients an overview of our solution.  This presentation just touches on some of the high points of our solution, but for more information feel free to contact us.